ATT phone tree oddities

I was on the phone with ATT a few months ago and I was getting sent off to the "Desk of Escalations" and then I was going to the "Desk of Discrepancy". It was fun to know that there are stranger things in the world.

We are having fun now

"The essence of education is not to transfer knowledge; it is to guide the learning process, to put responsibility for study into the student's own hands. It is not the piecemeal merchandising of information; it is the bestowal of keys that allow people to unlock the vault of knowledge on their own. It does not consist of pilfering the intellectual property amassed by others through no additional effort of one's own; it would rather place people on their own path of discovery and invention." Educator and author Tsunesaburu Makiguchi